Shipping policy
Support Center (WIANCAIN)
Contact us
Email: [email protected]
If you don’t see your question here, email us and we’ll reply as soon as possible.
- Order Help
Edit / Cancel an Order
Orders start processing shortly after checkout Changes or cancellations aren’t guaranteed Email [email protected] ASAP with your order number
Missing Order Confirmation Email
Check your spam/junk folder first If it’s not there, email [email protected] and we’ll confirm your order status
Account Required?
No—guest checkout is available. Creating an account helps you:
view order history save shipping details track orders more easily
Payments
Major credit/debit cards accepted Other payment options (if available) are shown at checkout Options may vary by location
Discount Codes
Promotions may be offered occasionally. Rules:
One discount code per order (unless stated otherwise) Discounts can’t be applied retroactively
- Shipping & Delivery
Processing Time + Delivery Time
Processing: usually 1–3 business days (excluding weekends and holidays) Delivery time depends on: your location the shipping option selected at checkout
Tracking Your Shipment
You’ll receive a shipping confirmation email when your order ships Tracking details provided if available Tracking may take 24–48 hours to update
International Shipping
We ship to many regions worldwide. If your destination isn’t available at checkout, email [email protected] and we’ll do our best to help.
Duties / Taxes / Customs Fees
International orders may incur duties, taxes, or customs fees charged by your country/region:
These fees are not included in your purchase total The customer is responsible for these charges
Delayed Delivery
Delays can occur due to carriers, weather, or customs. If your order looks delayed, email your order number and we’ll help you track it.
Marked “Delivered” but Not Received
Please try the following:
Check around the delivery area (doorstep, mailbox, parcel room, etc.) Check with household members or neighbors Check with your building’s front desk/concierge/security
If it’s still missing, contact the carrier directly first. You can also email us and we’ll assist where possible.
- Returns & Refunds
Returns
Eligible items can be returned within 30 days of delivery if they are:
unused unopened in original packaging
For details, please review our Return & Refund Policy.
Opened / Used Items
Not returnable (for hygiene and safety reasons).
Damaged / Defective / Incorrect Items
Contact us within 7 days of delivery. Email [email protected] with:
your order number clear photos of the item and packaging
We’ll review and assist as quickly as possible.
Refund Timing
After your return is received and approved:
refunds go back to the original payment method allow 5–10 business days for the refund to appear (depends on the payment provider)
- Home Products & Care (Household / Home Goods)
Safety
Intended for everyday household use when used as directed Review the product description and any included instructions before use If you have allergies/sensitivities, check materials/specs on the product page before purchasing
Materials
Materials vary by item (e.g., fabric, plastic, metal, glass, wood, ceramic). Each product page lists materials and key specs.
For confirmation on a specific item, email the product name/link to [email protected]
Odor on First Open
Some items (especially fabric, foam, rubber, plastic, or sealed packaging) may have a slight odor initially. This typically fades after airing out in a ventilated space for 24–72 hours.
Cleaning & Maintenance
Wipe with a soft cloth for routine cleaning Avoid harsh chemicals unless the product page says they’re OK Keep away from high heat or direct sunlight when applicable Follow care instructions on the packaging or product listing
Photos vs. Real Product (Color / Size)
We aim for accurate display, but:
minor color variation can occur due to lighting/screen settings manual measurements may differ slightly
If exact sizing matters (e.g., fitting a shelf), review listed dimensions carefully before ordering.
Assembly Instructions
If assembly is required, instructions are usually included in the package or on the product listing. If anything is missing, email [email protected]
- Customer Support
How to Reach Us
Email: [email protected]
Phone: +8535904249
Reply Time
We aim to respond within 1–2 business days, depending on volume and business hours.
Contact Information
Company Name: WIANCAIN
Address: Room A, 10/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, Hong Kong
Email: [email protected]
Phone: +8535904249